After reviewing the resources below, your family continues to need support, please complete the Student and Family Technology Support Request Form and one of our staff members will reach out to you as soon as possible. If you cannot access the online form for any reason, please call the school at 410-313-2813.
Below is information regarding technology support for fall virtual instruction that includes self-help resources.
Student Technology Resources: Provides guides, resources and videos for HCPSS student technology. Below are some direct links to commonly used resources:
Password and Username Self-Service: Allows families to request a password reset or student’s username. New students can use this application to retrieve their account information. This application is also linked off the hcpss.me website, which also includes user directions.
HCPSS Connect Parent Resources: Provides HCPSS Connect—including Synergy, Canvas, and Family File—guides and videos for parents.
Staff will attempt to resolve the issue, and if unsuccessful will provide directions for exchanging the broken device for a working one at the school system’s Onsite Technology Center.
We recognize there may be times the applications HCPSS is using for virtual learning may not work as anticipated. This may be due to the nationwide increase in demand on these services or an issue with your local internet provider. HCPSS teachers will be understanding and flexible if interruptions to technology services cause delays in assignment submissions and missed virtual learning sessions.
Additionally, if there is a power outage or other situation out of the student’s control that would prevent them from completing an assignment, the student or parent/guardian should contact the teacher as soon as possible to alert them to the issue and determine if the due date can be extended.
More information is available online.